Frequently Asked Questions

Swimming is prohibited in the sea after sunset mainly due to safety concerns. At night, certain marine creatures become active, and swimming in darkness can pose risks to swimmers. These creatures may be dangerous, and visibility is significantly reduced, making it hard to see potential hazards. In hotel swimming pools, swimming is restricted after sunset because chemicals, such as chlorine, are often added to the water at night. These chemicals can be harmful to the skin if swimmers are exposed to them before they properly dissolve and interact with the water. Overall, swimming is banned in both settings during the evening for safety reasons, particularly due to the absence of lifeguards who are typically on duty during the day to respond to emergencies.

The standard check-out time at 12 PM and check-in time at 2 PM allows hotels sufficient time to prepare and clean rooms for incoming guests, especially in fully booked hotels. This two-hour window ensures that housekeeping can effectively prepare the room for new arrivals. If there are available rooms before 12 PM, hotels may offer early check-in for a fee, depending on their policies. Sometimes, they provide this service for free as a gesture of hospitality to enhance the guest experience. This system helps maintain smooth operations and high standards of cleanliness.

Drinking tap water in hotels, especially in places like Hurghada, is discouraged due to safety concerns. The freshwater supplied in Hurghada comes from the Nile River, transported through metal pipes across long desert distances. These pipes are challenging to clean and maintain regularly, which can lead to contamination. Additionally, the water is stored in large tanks for extended periods, potentially affecting its quality. For these reasons, it is advised not to drink tap water, nor should it be used for brushing teeth or washing fruits and vegetables. It is only safe for bathing purposes.

To keep your money and valuables safe during your vacation, it's important to use the hotel safe, which most hotels provide for free, either in your room or at the reception. As soon as you check into your room, set a personal password for the safe. If you encounter any issues accessing it, report the problem to the reception, not housekeeping. It's also wise to make a list of all items stored in the safe and, if possible, take photos of any cash. Before leaving your room, always double-check that the safe is locked properly and consider wiping any fingerprints from the buttons. Taking these precautions will help ensure your belongings remain secure.

A hotel cannot evict a guest as long as they adhere to the terms of the contract, comply with the hotel's regulations, and do not engage in any legal violations according to the laws of the country where the hotel is located. Therefore, a guest has the right to stay in the hotel for as long as they wish, provided they pay for their accommodation. However, the hotel may terminate a guest's stay in the following circumstances:

1. Intoxication: If a guest is intoxicated to the extent that they lose control and begin to disturb other guests
2. Physical Altercations: In cases of physical fights between guests that threaten the safety and security of others
3. Verbal Harassment: If a guest repeatedly engages in verbal harassment towards other guests
4. Property Damage: If a guest intentionally causes damage to hotel property

In all cases, the hotel must call the tourism police and prepare an official report documenting the situation that necessitates the eviction decision.

1. General etiquette rules:

• Be respectful of other guests and staff
• Follow the hotel's rules and regulations
• Tip appropriately for services rendered
• Be mindful of your surroundings

2. At Reception Desk:

• Greet the staff politely upon entering
• Wait patiently for your turn; do not interrupt
• Thank the staff for their assistance
• Avoid arguing or raising your voice

3. In the Lobby:

• Keep noise levels down to maintain a peaceful atmosphere
• Be mindful of personal space
• Use the designated seating areas
• Avoid blocking walkways with luggage or personal items

4. In the Restaurant:

• Dress appropriately as per the restaurant's dress code
• Wait to be seated if there's a host
• Use polite language when ordering and thank the staff
• Be mindful of your table manners

5. At the Bar:

• Wait your turn at the bar and don't push ahead
• Order drinks politely and thank the bartender
• Drink responsibly and be respectful to other patrons

6. In the Room:

• Keep noise to a minimum, especially during late hours
• Keep your room tidy and avoid disturbing housekeeping
• Respect the privacy of housekeeping staff
• Follow hotel rules regarding smoking or pets

7. At the Beach:

• Clean up after yourself and dispose of trash properly
• Respect personal space and avoid crowding others
• Be courteous when playing games or setting up equipment
• Avoid loud music

8. At the Pool:

• Follow posted rules regarding pool usage
• Keep noise levels down and avoid disruptive behavior
• Share pool space respectfully with other guests
• Avoid splashing water on others

9. In the Gym:

• Wipe down equipment after use
• Be considerate of others waiting for machines or weights
• Keep conversations quiet to maintain a focused atmosphere

10. At the Disco:

• Dress appropriately and respect the venue's policies
• Be polite to staff and fellow guests
• Respect personal space on the dance floor

By following these etiquette rules, guests can contribute to a pleasant environment for themselves and others during their hotel stay.